Privacy policy

Who we are

Metafox is a UK digital agency. This page explains how we handle the personal details you choose to share with us through this website.

What we collect

When you submit an enquiry or request a consultation, we collect the details you enter in the form: your name, business name, email address, telephone number, website address (if provided) and your message.

We do not ask for payment details, identity documents or any special category personal data through this website.

Why we use it

We use your details only to respond to your enquiry, arrange a consultation and discuss the services you have asked about.

We do not sell your details, and we do not add you to marketing lists without your agreement.

Legal basis

Where you contact us about our services, we process your details on the basis of our legitimate interest in responding to enquiries and, where relevant, taking steps at your request before entering into a contract.

How it is stored

Enquiries submitted through this website are stored securely, and access is restricted to Metafox.

We keep enquiry details only for as long as they are needed to respond to you and manage any resulting work, after which they are deleted.

Third-party tools

We use trusted third-party service providers to host this website, store enquiry data and power our consultation booking form. These providers process data only to deliver those services to us.

The consultation form is provided through GoHighLevel, which handles your submission under its own security and privacy standards. We only receive the information you choose to submit.

Sharing

We may share information where we are required to do so by law or to protect our rights.

Cookies and analytics

This website does not use advertising cookies or third-party tracking for marketing purposes.

We may use strictly necessary cookies to keep the website secure and functioning, and basic analytics to understand how visitors use the site. You can manage or refuse non-essential cookies through the cookie banner.

Your rights

Under UK data protection law you can ask us for a copy of the personal details we hold about you, ask us to correct them, or ask us to delete them. You can also object to how we use them.

To make a request, contact us using the enquiry form and we will respond as soon as we can.

Changes to this policy

We may update this page from time to time. Any changes will appear here with an updated date.